Help Center

Flower Delivery FAQ

Answers to the most common questions about ordering flowers, same-day delivery, and our NYC flower shop at 1423 Lexington Avenue.

(212) 828-3088Mon–Sun 9 AM – 6 PM1423 Lexington Ave, NYC

Same-Day Flower Delivery in NYC

Do you offer same-day flower delivery in New York City?
Yes — Citywide Flower Plants offers same-day flower delivery throughout Manhattan and all five NYC boroughs. Place your order before 5:00 PM and we'll deliver it the same day, seven days a week including weekends and most holidays.
What neighborhoods in Manhattan do you deliver to?
We deliver to all Manhattan neighborhoods including the Upper East Side, Upper West Side, Midtown, Chelsea, Greenwich Village, Tribeca, SoHo, the Financial District, Harlem, and more. We also deliver to Brooklyn, Queens, the Bronx, and Staten Island.
What is the cutoff time for same-day flower delivery?
Orders must be placed by 5:00 PM for same-day delivery. Orders placed after 5:00 PM will be scheduled for the next available delivery date. For time-sensitive deliveries, we recommend ordering as early in the day as possible.
How much does flower delivery cost in NYC?
Delivery is a flat $15.00 fee for all eligible delivery orders — no variable rates based on distance or neighborhood. In-store pickup and curbside pickup are always free. The $15.00 delivery fee and applicable NYC sales tax are shown clearly at checkout before you complete your order.
Can you deliver flowers to hospitals, offices, and hotels in New York?
Absolutely. We regularly deliver to hospitals, corporate offices, hotels, restaurants, and event venues throughout New York City. Please include the full address, recipient name, and any special delivery instructions — such as a room number or front desk contact — when placing your order.

Ordering Flowers Online

How do I order flowers online from Citywide Flower Plants?
Browse our shop at citywidefloristnyc.com, choose your arrangement, select a delivery date, and complete checkout. You can also call us at (212) 828-3088 during business hours — Monday through Sunday, 9 AM to 6 PM — to place an order by phone.
Can I customize my flower arrangement?
Yes! You can specify preferred flowers, colors, or a general style in the order notes at checkout. While some blooms may be seasonal or subject to availability, our florists will do their best to honor your request and create an arrangement that matches your vision.
Can I add a personalized message or card to my order?
Yes — every order includes the option to add a personalized gift message at checkout. Your message will be printed on a card and included with the arrangement. For an even more memorable touch, we offer a video message option: simply upload a short video via our secure form at checkout.
Can I schedule a flower delivery in advance?
Yes — you can schedule deliveries days or weeks ahead. This is especially recommended for Valentine's Day, Mother's Day, anniversaries, and other high-demand dates. Early ordering ensures availability of your preferred arrangement.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Secure checkout is available online 24 hours a day, 7 days a week.

Our Flowers & Arrangements

What types of flowers and arrangements do you offer?
We offer a wide selection including fresh-cut bouquets, roses, orchids, tropical plants, seasonal arrangements, sympathy flowers, wedding flowers, and corporate floral designs. Our shop at 1423 Lexington Avenue receives fresh flowers daily.
Do you sell orchids and indoor plants?
Yes — we carry a beautiful selection of orchids including Phalaenopsis, Cymbidium, and double-stem varieties, as well as tropical indoor plants, peace lilies, bromeliads, succulents, and more. Plants make wonderful long-lasting gifts.
Do you offer seasonal flower arrangements?
Yes — our seasonal collections change throughout the year to feature the freshest blooms available. From spring tulips and peonies to summer sunflowers, autumn chrysanthemums, and winter amaryllis, we always have arrangements that reflect the season.
How do I make my flowers last longer?
Trim the stems at a 45-degree angle before placing them in a clean vase with fresh, cool water. Keep the arrangement away from direct sunlight, heat vents, and ripening fruit. Change the water every two days and re-trim the stems to maximize vase life.
Are your flowers fresh? Where do they come from?
We receive fresh flower deliveries daily at our Upper East Side shop. Our blooms are sourced from trusted wholesale growers and arrive fresh so every arrangement we create and deliver is at peak quality.

About Our NYC Flower Shop

Where is Citywide Flower Plants located?
Our flower shop is located at 1423 Lexington Avenue, New York, NY 10128, on the Upper East Side of Manhattan. We are open Monday through Sunday, 9 AM to 6 PM.
What are your business hours?
We are open 7 days a week, Monday through Sunday, from 9:00 AM to 6:00 PM. Same-day delivery orders must be placed before 5:00 PM. You can also order online at any time at citywidefloristnyc.com.
Do you offer wedding and event floral services?
Yes — we provide full wedding and event floral design services including bridal bouquets, centerpieces, ceremony arrangements, and corporate event flowers. Contact us to discuss your event needs and we'll create a custom proposal.
Do you offer corporate flower delivery accounts?
Yes — we work with many Manhattan businesses, law firms, hotels, and offices to provide regular floral arrangements and corporate gifting. Contact us to set up a corporate account with recurring delivery options.
How can I contact Citywide Flower Plants?
You can reach us by phone at (212) 828-3088 during business hours (Mon–Sun 9 AM–6 PM), by email at [email protected], or through our online contact form at citywidefloristnyc.com/contact. We're happy to help with any questions about your order.

Still have questions?

Call us at (212) 828-3088 or visit our shop at 1423 Lexington Ave, Upper East Side9 AM – 6 PM daily.